Privacy Policy

1. Information We Collect

When you use Fellohub, we collect:

• Name and profile photo
• Age
• Bio
• Gallery photos you upload
• Instagram username (optional)
• Email address
• Phone number (used for authentication)
• Location data (city/area, used to show relevant plans near you)
• Plans you create and join
• Chat messages within plans
• Device push notification tokens (FCM) to send you notifications
• Usage data — how you interact with the app, for analytics and debugging

We do not collect government IDs, payment information, or biometric data.

2. How We Use Your Information

We use your information to:

• Create and manage your Fellohub account
• Show you and others plans happening near you
• Enable in-app chat within plans you have joined
• Send you push notifications for plan updates, new joiners, and messages
• Keep the app safe — detecting spam, abuse, and banned accounts
• Improve the app through analytics and crash reporting
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Account Deletion

What happens immediately:

• Your active session is terminated on all devices
• Your device stops receiving push notifications
• You are removed from the member list of any plans you had joined
• Your profile and any plans you host are hidden from other users, search, and the map

30-day recovery window:

Your account is not permanently deleted right away. For 30 days after your request, if you log in again we will offer you the option to restore your account. Restoring will bring back your profile, photos, and any plans you host. However, it will not restore your membership in plans you had joined before requesting deletion — you would need to rejoin those separately.

During this 30-day window, your account cannot be used normally. You can only log in to choose between restoring or confirming deletion.

Permanent deletion after 30 days:

If you do not restore your account within 30 days, the following is permanently deleted:

• Your profile (name, photo, bio, age, Instagram username)
• Your email address and phone number
• Your location data
• Your uploaded photos (avatar, profile photo, gallery)
• Any plans you created and their entire group chat history (including messages from all members of those chats, not just yours)
• Your Firebase authentication record

Members of plans you hosted will receive a notification when their plan is removed.

Messages in plans you joined:

Messages you sent in group chats for plans you joined but did not create are not deleted by this process. They remain visible to other members of that chat indefinitely. We do not replace your name or photo with "Deleted User" — the message content simply remains as part of that shared conversation.

4. Suspended Accounts

If your account is suspended for violating our community guidelines:

• Your profile, plans, messages, and all associated data are retained in full — not deleted — for moderation and appeal purposes
• A one-way cryptographic hash of your phone number is stored indefinitely in our systems, even if your account is later deleted
• This hash cannot be reversed to recover your phone number
• It exists solely to prevent re-registration with the same number
• Your suspension has no automatic expiry — contact privacy@fellohub.space to appeal

We do not retain a phone number hash for accounts that are simply deleted without ever being suspended.

5. Data Retention Periods

6. Re-registration After Deletion

If you delete your account and do not restore it within 30 days, you can create a new Fellohub account using the same phone number after permanent deletion is complete.

If your account was suspended, you cannot re-register with the same phone number. This restriction exists to prevent suspended users from bypassing safety measures. Contact privacy@fellohub.space if you believe this has been applied in error.

7. Impact on Other Members

When your account is permanently deleted after 30 days:

• Members of plans you were hosting will lose access to those plans and their entire group chat history. This affects their data, not just yours.
• Members receive a push notification before this happens.
• Messages other members sent in your hosted plans' group chats are also permanently deleted as part of removing those plans.

We recommend transferring or cancelling your hosted plans before deleting your account if you want to avoid this impact on others.

8. Analytics & Third-Party Services

We use Microsoft Clarity to understand how people use the app and website. This tool may use cookies and similar technologies to collect anonymised usage data on our behalf.

Microsoft has its own privacy policy. We encourage you to review it if you have concerns. It does not receive your name, phone number, or other directly identifiable information.

9. Cookies

Our website uses cookies and similar tracking technologies for analytics and to remember your preferences. You can configure your browser to refuse cookies. Some parts of the site may not work as well without them.

10. Data Security

We use industry-standard security measures — encrypted storage, secure connections (HTTPS/TLS), and access controls — to protect your information. No method of internet transmission is completely secure, but we take every reasonable precaution to keep your data safe.

11. Your Rights

Depending on where you live, you have rights over your personal data. Under India's DPDP Act and/or the GDPR, these include:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate data.
• Deletion — delete your account directly in the app, or contact us if you need help.
• Portability — request your data in a portable format (GDPR users).
• Objection — object to certain types of processing.
• Withdraw consent — unsubscribe from emails or notifications at any time.
• Lodge a complaint — with India's Data Protection Board or your local data protection authority.

To exercise any of these rights, email us at privacy@fellohub.space. We will respond within 30 days.

12. Children's Privacy

Fellohub is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will always reflect the most recent version. For significant changes, we will notify you via the app or email. Continued use of Fellohub after changes means you accept the updated policy.

14. Contact Us

For any privacy-related questions, data requests, or concerns — including account deletion help — reach out to us: